Contact us

Orders are prepared and dispatched within 1–2 business days (Monday to Friday). You will receive a tracking link by email as soon as your order ships.

Estimated delivery after dispatch:

United Kingdom: 5–12 business days

United States: 7–15 business days

Canada, Australia, New Zealand and the EU: 7–15 business days

Rest of the world: 7–30 business days

Full details are in our Shipping Policy.

Email us at flatterco@getshapechic.com as soon as possible with your order number.

Cancellations requested before your order is dispatched are free of charge and refunded in full to your original payment method. Please allow a few business days for the refund to appear on your statement.

Once an order has been dispatched it can no longer be cancelled, but you can return it under our 30-day returns policy.

Email us straight away at flatterco@getshapechic.com with your order number and the correct address. We can update it at any time before dispatch (usually within 24 hours of ordering).

Once a parcel has been dispatched we cannot reroute it. If delivery fails, the carrier will either:

1.) Leave a card so you can arrange redelivery directly with them; or

2.) Return the parcel to us, in which case we will contact you and send it out again.